Csr/Service Writer

Are you great on the phone? Do you enjoy providing excellent customer service in a fast-paced office environment?? If so, we may have a job for you as we are looking to add to our growing family. AJ'S Restaurant Equipment Repair by A-Tech is a family-owned restaurant equipment repair business with a major footprint in NWA & the River Valley. We are currently looking for someone w/prior experience but will train the right candidate.
Service Writer/CSR Job Responsibilities:

• Initiates repair services and repairs by ascertaining equipment problems and services requested.
• Verifies warranty and service contract coverage, provides estimates, creates repair orders, and maintains customer rapport and records.
• Calculates customers payment, including deductibles.
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters repair orders into service database system.
• Maintains customer rapport by explaining estimates and obtaining customers approval of estimates, providing/updating contact telephone numbers, answering questions and concerns.
• Maintains service records by recording problems and corrective actions planned in our operating system.

This is a M-F position from 0800-1700. Benefits offered after 60 days. Pay depends on experience.
Education and Experience Requirements:

• High school diploma, GED, or equivalent
• 2-plus years of experience in a service advisor role strongly preferred
• Experience or certification with specific manufacturer is a bonus
• Basic computer proficiency
• Previous customer service experience preferred

Submit your resume today for immediate consideration!!
Job Type: Full-time & Pay depends on experience