Service Writer

Classification: Non-Exempt

Job Summary: The Service Writer works under close supervision of the Branch Parts and Service Manager and is responsible for preparing parts and service quotes.

Essential Functions

• Opens quotes and completes all necessary paperwork for quote presentation to CSS.
• Communicates customer quote requests to CSS and Service Manager
• Organizes customer damage quotes for the Branch and Service Manager
• Communicates job progress to Branch & Service Manager
• Projects professionalism with both internal and external customers, including personal appearance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Qualifications

• High school diploma or equivalent required
• More than two years of work related experience in a Service Writer role preferred
• Knowledge of Rental and Service Industry
• General knowledge of mechanical/technical terminology
• Knowledge and proficiency with current computer software, related hardware, and common dealership computer systems
• Must have an outgoing, friendly personality, superior communication, and customer exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to work independently and as part of a team
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to establish and maintain effective working relationships

Typical Physical Activity

While performing the duties of this job, the employee must have the ability to occasionally lift 75 pounds from floor to chest; reach and use the arms with a full range of motion; endure prolonged standing, stooping, kneeling, crouching, and squatting while performing mechanical operations; exert push and pull forces with the arms in order to use various wrenches and tools; endure prolonged forward and overhead arm positions while performing mechanical operations; use hands to grasp hand tools and parts and climb onto and operate equipment.

Typical Environmental Conditions

Employee regularly works indoors around moving mechanical parts. May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity. Noise level may be loud at times. Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment. Requires wearing common protective or safety equipment. Required to perform work in cramped spaces and/or high places.

The Service Writermust perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Service writing: 2 years (Preferred)

Work Location: In person