Service Writer

East-West Express is looking to hire a Service Writer.

Qualifications

• High school diploma or equivalent required
• Minimum of 1 year in parts required
• Ability to use computer and 10 key
• Ability to interact and communicate effectively with all employees
• Good organizational and time management skills
• Physical Requirements: while performing the duties of this job the employee is regularly required to talk or hear; frequently stands, walks, uses hands to finger, handle or feel; and reaches with hands and arms
• Must be able to walk for prolonged periods of time
• Ability to sit for short periods of time
• Ability to reach with full shoulder movement for prolonged periods at heights over 72”and to reach/stretch across the midline for prolonged periods
• Ability to frequently crouch, squat and kneel to a minimum height of 18” and to crawl under a minimum height of 12”
• Must be able to frequently balance with no impairment, and frequently stoop to 30” minimum
• Ability to frequently climb stairs 12-24” without hand rail pulling full body weight
• Frequent up and down ramps and ladder 4-6 x12” steps with upper body strength
• Frequent exposure to vibration, loud noises, heights, confined spaces, awkward lifting loads and lifting up to 75 lbs. at heights between 6 and 9ft
• Candidates for this role should be able to stand or walk for long periods of time, extensively work with their hands, and communicate verbally with their teammates

Responsibilities

• Assist Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
• Note problems accurately, and clearly describe them on the repair order.
• Review work-in-progress to ensure quality and timeliness.
• Open & close all warranty, and internal repair orders.
• Become familiar and efficient with all phases of the computer system required for service and parts management.
• Enters into the computer, to the proper repair order, any and all parts issued
• Keeps the parts warehouse and the parts office clean and orderly during their specific shift
• Performs other duties as assigned
• Ability to work in frequent temperature and humidity extremes
• Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change

bilingual is a plus

Pay based on experience

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Villa Rica, GA 30180: Relocate before starting work (Required)

Work Location: In person