Address
Form of workSUMMARY: Inspects, repairs or adjusts Pella windows and doors in the field; diagnoses product issues, determines efficient resolution plans and communicates tools necessary to resolve issue (i.e. labor, parts, tools or time needed to complete)
Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:
- Performs and completes service jobs on Pella products in the field
- Problem solves and diagnoses difficult issues in the field
- Replaces glass in windows or doors; Installs items such as window shades, blinds, muntins, screens, etc.
- Provides Customers with helpful information on the care, operation and maintenance of Pella products
- Generates and updates all service-related paperwork and file folders following a service visit.
- Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times
- Identifies and orders parts over the phone or via fax through the CSR
- Loads Service van with all necessary parts and equipment on a weekly basis
- Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.
- May be asked to assist in the training of new Field Service Technicians or employees in other departments
- Maintains assigned Service vehicle
- Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
- Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
Education and/or Experience
Must have High School Diploma or GED and dependable work history. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)
Computer Skills
Familiarity with computers preferred. May be expected to develop proficiency in Pella proprietary software (i.e. PDQ, POETS, OMS, etc.) and/or company email systems (Outlook).
Communication Skills:
Excellent verbal and written English language skills are required as well as good customer service skills (in person or via the phone). Must be able to present information, gather information, and respond to questions from customers, managers, co-workers and the general public.
Professional Skills
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-motivated, and have a demonstrated ability to follow assignments through to completion. Attention to detail is required. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to problem solve and think creatively and positively when faced with obstacles.
Mathematical Skills:
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. Time commitment required of this position will vary with the seasons.
Work Environment:Work environment with this job includes company warehouse facilities, company service vehicle, and customer job sites or homes. The noise level of this job is typically moderate to loud. Temperature fluctuates with seasons. This position is based out of our Parsippany, NJ sales branch.
MUST HAVE VALID DRIVERS LICENSE.
- For individuals assigned and/or hired to work in New York City, Pella is required by law to include a good faith estimate of the compensation salary range for this role. This salary range is specific to New York City and takes into account a wide range of job-related factors that may be considered in making compensation decisions. These may include, but are not limited to, job-related knowledge, skill sets, and qualifications; experience and training; certifications; location; relevant education; business needs and market demands. A reasonable estimate of the current salary range is $22.07 to $22.75 per hour. This salary range may be modified in the future.
- We also offer a full range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, dental insurance, a 401K retirement savings plan, health saving or flex spending accounts, tuition reimbursement, and more.
Additional details about compensation and benefits will be provided during the hiring process.
PWD-NJ/NY, LLC. provides a working environment free of discrimination and harassment. PWD-NJ/NY, LLC. treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. States in which PWD-NJ/NY, LLC. operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, PWD-NJ/NY, LLC. also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, gender identity, genetic background or genetic information provided, mental disorder, veteran status, ancestry, or handicap as each category is protected under a municipal ordinance or state law.
