Service Technician Apprentice

Location: All Locations
Type of Employment: Part Time

Purpose

Participate in on-the-job training assisting Service Technicians in basic service tasks to learn key skills for a future technician position. While working, complete John Deere University core certification. Upon graduation from the program, become an efficient Service Technician certified in John Deere’s three core areas of service: Electrical, Hydraulics and Service ADVISOR™. Receive and track all “on the job” learning in specific categories.

Responsibilities

Complete instructor lead classes at TriGreen Equipment Training Facility

Complete minimum hours required of working onsite at the dealership

Obtain certification in Electrical, Hydraulics and Service ADVISOR™ training

Complete the total number of John Deere University credits as required

Assist senior technicians as needed

Learn and perform basic service tasks as assigned

Develop an understanding of labor efficiencies and meet labor efficiency goals

Develop an understanding of the service department operations and how the dealer business system is utilized

Develop skills in removal, disassembly, and reconditioning of components

May perform pre-delivery set-up and inspection on new equipment

Accountable for billable time and assigned work orders

Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.

May participate in Service EDUCATE Training programs required for the development of skills and knowledge

Operates and maintains vehicles, tools and equipment required to perform job responsibilities

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

Maintain minimum required GPA* (based on specific school and/or dealership requirements)

Interest in learning methods, materials, tools and techniques used in the repair of off road, construction, lawn, or heavy equipment

Experience operating vehicles, tools, and equipment for diagnostic purposes

Experience with basic computer functions; Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred

Experience working cooperatively in a team environment

Experience communicating effectively verbally and in writing

Must have an adequate toolset to perform job responsibilities

High School Diploma, GED, or equivalent experience required

Valid driver’s license required