Service Technican 2

We are seeking a Service Technician, Level 2 to join our team! The ideal candidate will possess a basic knowledge of RF communication, electrical wiring, computers, and network systems. Position will involve the use of job-related test equipment and software, database entry, and problem identification/resolution. Ideal candidate will have strong customer interface and telephone support skills.

Responsibilities:

• Responds to telephone inquiries. Performs troubleshooting techniques and analysis of DFS SCADA control equipment/systems
• Investigates, configures and identifies defective hardware in the field including pump controllers, digital/analog signals, radios and power supplies
• Applies knowledge of electronics, electrical circuits, mechanics, RF and programming
• Captures detailed problem analysis and specific resolution(s) in customer database
• Reviews work orders and related documentation to determine required tools, equipment and configuration for repair assignment
• Tests identified software and hardware issues in service lab to duplicate and present findings to development for collaborative resolution
• Some travel may be required for on-call support within the southeastern US (primarily in Florida)

​Qualifications:

• 3 -5 Years of relevant experience in SCADA controls or related fields
• Strong communication skills both written and verbal
• Ability to work independently as well as contribute on team projects
• Knowledge of computers, remote interfaces, and networking (familiarity with Linux is a plus)
• Previous experience with database entry and attention to detail
• Ability to lift 20-40 pounds of hardware (test equipment)
• Previous military, RF communications, and SCADA Systems experience are all a plus