Service Technical Support Specialist - Night (H)

Job Description
Service Technical Support Specialist - Night1211535 (H)
A leading technology company is looking for a Service Technical Support Specialist - Night. The successful candidate will be responsible for testing, calibrating, assembling, and disassembling electronic instrument products to maintain functionality and accuracy. The ideal candidate has calibration and repair knowledge of a wide variety of our equipment. The company offers a family-oriented culture and environment!
Service Technical Support Specialist - Night Pay and Benefits:

• Hourly pay: $23/hr
• Worksite: Electronics Testing and Measurement Company (Roseville, CA 95747)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 24 Month Assignment

• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Solve technical problems of limited scope and complexity.
• Perform adjustments, calibrations, and basic repairs.
• Escalate more difficult repairs to experienced technicians.
• Exhibit the ability to build and maintain professional relationships with a wide range of people.
• Adhere to the highest standards of business ethics.
• Provide consistent, solid contribution to team and service center delivery goals.
• Exercise good discretion in the use of time and other resources.
• Maximize the use of existing assets, multi-tasks effectively, and ensure our resources are used properly (i.e. connector care, ESD, ETE).
• Maintain high workmanship standards and deliver on commitments.
• Promote ESD, Service Note compliance, and other programs that are conducive to the delivery of high-quality service and minimization of re-repair.
• Communicate effectively with internal and external customers.
• May initiate customer interaction as appropriate.
• Escalate issues through appropriate channels when necessary.
• Adhere to established production processes and is responsible for achieving established team production goals.
• Clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.

• Prior experience is strongly preferred.
• Related experience in the calibration and repair of electronic test equipment.
• Some education, specialized training/certification, or Military experience.
• Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus. Strong PC (MS Windows/Office) skills are a must.
• PMEL experience is strongly desired.
• Excellent communication and organizational skills.
• Demonstrate electronic and mechanical competence.
• Calibration and repair knowledge of a wide variety of our equipment.

• Monday to Friday from 10:00 PM to 06:30 AM.