Service Systems Administrator

Location: Indianapolis, IN

Pay Range: $55,000 to $70,000

Overview

Come grow with us by joining our team as a Service Systems Supervisor!  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Service Systems Administrator will assist the Service, and Ops Managers in coordinating the functions of the service department to ensure timely completion and delivery of all buses. The Service Systems Administrator is responsible for providing assistance on the service structure, strategy, performance, and growth opportunities.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know.  Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease.  Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead.  Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community.  Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step.  Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

• The Service Systems Administrator works with Operations Managers, Service Managers, and assists Service Systems Supervisor in administrative tasks.
• Maintain reporting metrics to improve services and accountability at all service locations.
• Identify underperforming locations and communicate to Supervisor and assist.
• Assist the Service Systems Supervisor in reports and create work order per Supervisors direction.
• Work with Service Systems Supervisor and Sr. Manager of Service Systems to Standardize policy and procedures across the service network to ensure a consistent customer experience.
• Responsible for assisting in the listed divisions.
  • New bus
  • Used Bus
  • Retail service work
• Rebate assistance and reporting.
• Report on all repair order statuses and dates in Procede
• Provide data to assist service team on all repair orders are opened, closed and cashed out in a timely manner.
• Preparing and scheduling capacity reports for Elite locations in accordance with Service Systems Supervisor.
• Communicate with Transportation Coordinator on deliveries and pick up of vehicles to/from customer locations and other demonstration/sales locations. Provide reporting on all.
• Assists in reporting corporately the forecast of unit deliveries by location.
• Assist in maintaining IPL list for sales and service. Auditing pricing and labor on IPL.
• Communicates with DMV department as needed.
• Assist Sales Coordinators when necessary.
• Recreates SOP and provides them for publishing.
• Maintains recall information and reporting on compliance.
• Perform other duties as assigned.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Minimum Job Requirements:

• High School diploma or equivalent
• 3 years’ experience in vehicle repair management
• Good problem-solving skills
• Excellent written and oral communication skills.
• Professional demeanor and cooperative attitude
• Strong customer skills
• Highly Organized
• Ability to calculate figures and amounts such as product and service markups and discounts, proportions, and percentages.
• Ability to learn Procede software.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individual with disabilities to perform the essential duties of the position
• Will be required to do frequent kneeling, stooping, squatting, crawling, and climbing to perform multiple tasks of position
• Must have the ability to board vehicles and inspect under vehicles if necessary.
• Must have good manual dexterity
• Must have the ability to push, pull or lift up to 50 lbs

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Company retains the sole discretion to change the duties of the position at any time.