Service Partner Coordinator, Us & Canada

Service Partner Coordinator – US & Canada

About Tritium
Founded in 2001, Tritium (NASDAQ: DCFC) designs and manufactures proprietary hardware and software to create advanced and reliable DC fast chargers for electric vehicles. Tritium’s compact and robust chargers are designed to look great on Main Street and thrive in harsh conditions, through technology engineered to be easy to install, own, and use. Tritium is focused on continuous innovation in support of our customers around the world.

About the Role

The Service Partner Coordinator role reports to the Head of Field Support and will monitor and manage Service Partner performance to ensure that Tritium performs against SLA commitments agreed to with our customers. This role will manage relationships with third party service agents across the United States and Canada, performing cyclical financial and operational reviews to ensure that our partners are performing in-line with contractual commitments.

Responsibilities

Key responsibilities for this role include, but are not limited to:

• Sourcing and onboarding new Service Partners in the United States and Canada
• Managing Service Partner Relationships monthly and quarterly performance reviews with Service Partners
• Ensuring that Tritium have sufficient coverage and capacity for all new charger installations across the United States and Canada
• Modelling demand requirements
• Support the customer experience team in timely resolution of cases and escalating issues where necessary
• Supplier performance reporting and analysis
• Support new bids and tenders with SLA and warranty pricing
• Work with internal stakeholders to improve the quality of reporting
• EV charger asset and fleet performance reporting
• Contribute to budgeting and forecasting for the global services business
• Ongoing customer performance reporting
• Business case preparation and review
• Support team performance goal setting and reporting
• Support the sales team for new and existing customer queries
• Support the finance team with month end financial calculations and reporting
• Ensure asset, supplier and customer data is maintained
• Adhoc reporting and analysis where required

Accountability & Qualifications

• Bachelor’s degree in business, finance, statistics or a related discipline
• 2-5 years experience managing supplier and customer relationships
• Strong MS suite experience (particularly MS Excel)
• Familiarity with ERP systems – Experience with Salesforce is desirable.
• Experience in reviewing, interpreting and negotiating contracts
• Experience reviewing and analyzing incomplete datasets
• Tender experience
• Fluent in written and verbal English
• Experience with warranties and service level agreements (desirable)

Key Relationships

• Internal Stakeholders: Customer Experience Teams, Sales Teams, Legal Teams, Salesforce Administrators, Pricing Teams, Spare Parts Team, Finance Team.
• External Stakeholders: Tritium Suppliers and Customers

Environmental, Health & Safety requirements

In the interest of personal safety, all employees have an obligation to:

• Comply with all safe work practices, rules, procedures and instructions with the intent of avoiding injury to themselves and others, damage to plant or equipment and environmental pollution.
• Take reasonable care for the health and safety of themselves and others.
• Wear personal protective equipment and clothing where required.
• Comply with any reasonable direction given by Management for environmental, health and safety.
• Not misuse or interfere with any environmental or health and safety equipment provided.
• Report all near misses and incidents on the job immediately.
• Report all known or observed hazards to their Supervisor or Manager immediately.

Benefit
Join a fast-paced and dynamic business in green tech. We want to change the world for the better and we work hard to do it every day. Tritium offers competitive salaries, free EV charging at available offices, and a diverse range of learning opportunities and career paths.
Pay Scale Information
$70,000 - $90,000
*Exact pay will be based on experience level and education*
Tritium is an equal opportunity employer. We will not discriminate based on race, color, religion, gender expression, age, disability, marital status, sexual orientation, or military status.