Dispatcher/Service Administrator

Huntington Power is a rapidly growing provider of emergency generator service, sales, and maintenance contracts for hospitals, nursing homes, data center, transit authorities, municipalities and retail stores in Connecticut, Massachusetts and New York. We are currently seeking a bright and energetic scheduler for our local branch location.

Responsibilities:

• Directs and monitors daily assignments
• Schedules technicians to ensure daily coverage of all routes.
• Communicates all relevant details of assignments to technicians to ensure proper execution.
• Assist technicians with routing directions and directs them to perform special services when required.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Learn the surrounding geographic area to ensure effective and efficient routing of technicians.
• Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Responsible for writing technician quotes based off of provided data from technicians
• Responsible for ensuring all unit down quotes are adjudicated asap
• Communicates all relevant details of assignments to technicians to ensure proper execution.
• Maintains high compliance to standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Ability to support Service department with attaching documents to work orders

Requirements:

· Good attitude

· Excellent written and verbal communication skills

· Ability to multitask

· Critical Thinker

· Ability to work with minimal supervision

- Detail Orientated

· Intermediate MS Office with proficiency in MS Excel - A MUST

Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• Associate (Required)

Experience:

• Microsoft Excel: 2 years (Required)
• Dispatching Technicians: 1 year (Required)

Ability to Commute:

• Shelton, CT (Required)

Work Location: In person