Service Now Representative (Pouch Expeditor)

Job Description
Position Contingent on Contract Award
As a Service Now Representative, you will support and advises DPM and SA-32 management team members of issues and potential factors that may affect pouch policy and procedures. Also, this position will answer customer service inquiries submitted through the Services Now portal or redirects the inquiry to another DPM team member or agency for resolution.
ESSENTIAL JOB FUNCTIONS:

• Communicates with State Department employees, contractors, suppliers, and other outside agencies regarding DPM pouch policies.
• Supports and advises DPM and SA-32 management team members of issues and potential factors that may affect pouch policy and procedures.
• Provides reasonable solutions regarding logistical pouch shipment concerns by conducting extensive research and problem-solving.
• Assists and supports DPM Transportation with issues related to diplomatic pouch routing and movement.
• Performs the role of Inbound Pouch Expeditor by visiting the Dulles Airport at given biweekly/monthly intervals to ensure pouch shipments are being handled correctly.
• Responsible for processing of US Department of State Request for Customs Clearance of Merchandise (Form 1504) to facilitate the clearance of pouch shipments from foreign posts back to DPMUN for distribution in the US.

EDUCATION & EXPERIENCE:

• Associate's degree in business, logistics or related field is required
• Minimum 5 years' experience
• 7 years required if candidate does not have an associate's degree.

Security Clearance: Must have and maintain a SECRET security clearance.
Readiness Management Support, L.C.
www.iapws.com
Readiness Management Support, L.C. (RMS) is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. RMS provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. A world-class leader in providing seasoned program management, RMS leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. RMS is a wholly owned subsidiary of IAP Worldwide Services, Inc.
RMS/IAP is an EOE, including disability/vets.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.