Service Manager

Benefits/Perks

• Training will be provided
• Use of company vehicle
• Career progression opportunities
• Work unsupervised
• PTO
• Medical Insurance
• 401(k)

Company Overview
Why you will love being part of the Poolwerx Team
Poolwerx is a brand that cares about its people. With values such as 'People first, always' and 'Do the right thing', we are committed to the wellbeing of our team members.
We place great emphasis on staff development and understand the importance of ensuring our people have the opportunity for a long-term career through continuous growth and up-skilling.
Job Summary
The Service Manager will oversee the related functions and activities of the service department. This role requires lots of client interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This is a growing position and will require in field work while we build the maintenance team. This includes weekly pool maintenance and repair
Responsibilities

• May hire and train new staff or assist management with this process.
• Coordinates and oversees the day-to-day workflow of staff in the service department.
• As required, conducts or assist with performance evaluations that are timely and constructive.
• Assists with employment actions, including discipline and termination of employees in accordance with company policy.
• Monitors departmental performance, identifying opportunities to increase productivity and efficiency.
• Manages daily aspects of the service department and its team to ensure projects are completed and client needs are met.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with the retail department; provides guidance and leadership to enable the team to meet these goals and objectives.
• Collaborates with other managers to plan, direct, and coordinate programs and projects.
• Drafts, submits and presents various performance and management reports.
• Manages inventory, approving or facilitating purchases as needed; verifies costs and receipts.

Qualifications

• High school diploma or equivalent
• Certified Pool Operator (CPO) certification preferred
• 5 years of related work experience preferred

Compensation: $22.00 per hour
Founded in 1992, Poolwerx is one of the world's largest pool supply, service, and repair providers. Our United States operations are headquartered in our 10,000 square foot, state-of-the-art training facility and support center in Dallas, TX. We currently operate over 30 retail stores and over 190 service vans across eight states in the U.S.
Our clients don't just value clear water, they value clean, healthy water. We pride ourselves on our expertise and always strive to give our clients the best and safest swimming conditions.
Working with us boils down to embracing our values. At Poolwerx, our values are in our DNA. They are implanted in every fiber of our brand and our employees. They're the behaviors we see as most important when we interact with our Franchise Partners, suppliers, and clients. This is what we stand for and what we want to be known for.
If you align with these values, we want you on our team. We're always hiring, and we think Poolwerx is an awesome place to work. If you'd like to become part of our extended family, we'd love to hear from you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Poolwerx Corporate.