Customer Service Representative

Our company is a leading national customer acquisition and management consulting firm based in Worcester, MA. We specialize in creating Customer Service strategies that prioritize consumers' wants and needs, and we are driven by a desire to provide lasting, iconic customer experiences. This demands a special kind of Customer Service Representative - one who takes the time to listen, understand, and establish trust with their customers.

The Customer Service Representative opportunity within our firm is the direct contact between potential customers and clients. This position's main objective is to provide unwavering support to the customer, answer questions, offer service support, and deliver unique, tailored Customer Service solutions.

Benefits:

• Access to the industry's top professionals for personal development and mentorship
• Competitive WEEKLY pay and industry-leading commission packages
• Opportunities to earn additional income through bonuses and client incentives
• Supportive and encouraging team-oriented environment; COVID-19 hasn't stopped us from building collaborative and strong relationships across our team
• Organic growth opportunities - We reward team members based on their performance, skill, and leadership ability
• Bonuses and Commission incentives based on performance

What Will You Be Doing:

• Engage directly with customers to resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence
• Work with our sales division daily to assist with personalized product and service recommendations with the customer's wants and needs at the forefront
• Be apart of the full sales cycle process which includes meeting with customers, providing knowledge on services, file product order forms and using an intense level of discretion while working with confidential customer information
• Work with Customer Service Management and senior leadership to stay updated on product and service knowledge, compliance policies, and delivery/installation changes
• Follow all CDC and local mandates while working with customers. We are not willing to compromise your safety OR the customers

What Skills You Will Need:

• 1-2 years of Customer Service experience, preferably in a retail or hospitality environment
• Timely and dependable; You possess a reputation as always being on time and prepared
• Technologically savvy - You are comfortable working with new apps, software and can easily navigate through a tablet
• Confidence in your ability to overcome challenges and achieve personal and professional goals
• Excellent communication and interpersonal skills
• Professional appearance and conduct
• Must be comfortable working in a fast-paced, high-energy environment where creativity, proactivity, and teamwork are essential

Job Type: Full-time

Pay: $750.00 - $1,100.00 per week

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person