Service Manager

SCOTT takes pride in being a team of trusted product leaders that add value to our customers by supplying quality specialized manufacturing and industrial technologies that demonstrate our passion for engineering excellence and professional experience.

Our mission at SCOTT is to provide automation and robotics engineering equipment and services to businesses anywhere in the world who make, move, manipulate, monitor and track. We do this by making processes safer and more productive, with increased yield or better outcome.

POSITION OBJECTIVE

The Service Manager will focus on supporting our Americas clients and sales team, along with being the lead support role for the regional service team based in North America. The primary responsibility will be the coordination of service technicians both for field maintenance and repairs as well as minor shop assembly of BladeStop machines. In addition, the Service Manager will be responsible for preparing quotations, providing front line customer support via phone and email and participation and collaboration with the Global BladeStop Team.

RESPONSIBILITIES

Direct Service Support for North American BladeStop Operations

- Coordinating the service technicians team schedules and scope prior to arrival onsite, within the Americas

- During normal working hours, provide phone and email support to clients, referring to technical support when required

- Updating and distribution of documentation as required

- Manage the modification, testing and shipment of equipment from the facility when required.

Sales Support to Global Service Team

- Generate proposals and support for the BladeStop sales team, including taking sales inquiries and providing product and pricing information from standard pricing and templates

- Receive, acknowledge and process PO’s from hand over through delivery

- Providing ideas and contributing to improvements in sales processes and procedures

REQUIREMENTS/ SKILLS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Two year college or technical degree, or equivalent experience resulting in broad knowledge of a field related to the job

- Minimum (5) years experience managing a service department

- 5 years electrical, mechanical, pneumatic experience is a plus

- 3 years inventory management

- Technical background with understanding and/or hands-on experience in automation technologies preferred

- Solid organizational skills including attention to detail and multi-tasking skills

- Practical, highly adaptable, resourceful and organized

- Self-motivated, confident, able to conduct training in small groups

- Customer focused with demonstrated ability to build and maintain effective customer relationships.

- Must be able to pay attention to detail, follow detailed processes and reporting requirements.

- Experience with Simpro software is a plus

STARTING DATE: as soon as possible

COMPANY VALUES

· We pursue excellence

We thrive on a challenge, and we deliver for our customers because it’s who we are.

· We are committed to results

Together we evaluate and take action, being accountable through to completion, no excuses.

· We act with integrity

We build confidence, do what’s right and deliver on what we promise.

· Above all we value people

We are one team. We respect each other and work collaboratively to achieve common goals.

Job Type: Full-time

Pay: $80,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Relocate:

• Charlotte, NC 28214: Relocate before starting work (Required)

Work Location: In person