Service Manager - Kbi

Job Description:
At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 11,250 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.
As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.
We have an opportunity for a KBI- Service Manager to join our Miramar, FL team. As the Service Manager you will provide management and training for all assigned staff while being fully responsible for all operations and financial functions of the assigned office. Your leaderships skills and ability to maintain excellent relationships with external and internal stakeholders will be the keys to your success as a Service Manager.
You will:

• Provide oversight and training for all direct reports, including administrative and technical staff.
• Provide technical support for all field technicians, (24/7 phone support when indicated by exempt status).
• Complete regular onsite audits of field technicians to evaluate skill levels.
• Ensure all personnel are following company policies and procedures, using corrective action/progressive discipline when necessary to modify behavior.
• Generate business opportunities in local markets.
• Ensure office is adequately staffed to meet business needs, by recruiting, hiring, and onboarding new employees.
• Build relationships with customers by providing excellent service and support.
• Provide a safe and healthy work environment that is inclusive for all individuals.
• Responsible for facility security and maintenance
• Ensure all staff are following safety rules and regulations.
• Monitor expenses with approval of expense reports, payroll and office expenditures ensuring office remains within budgets.
• Provide a safe and healthy work environment that is inclusive for all individuals.

Key Qualifications:

• High school diploma or equivalent.
• Valid state issued driver's license.
• Excellent problem solving and critical thinking skills.
• Excellent service and relationship building skills.
• Previous management experience or on the job equivalent experience
• Ability to travel.
• Position requires regular bending, stooping, kneeling and ability to lift 55 pounds.
• Bilingual preferred; ability to read, write and speak Spanish is preferred, but not required.

Pentair is an Equal Opportunity Employer
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory