Address
Form of work
SalaryAudi San Juan is seeking a high performing Service Manager to oversee the daily operations of our Service Department. This individual is responsible for cultivating a positive culture, serving a loyal clientele, maintaining excellent employee relations, managing expenses, as well as setting and maintaining sales and profit objectives. This role requires satisfaction of any/all customer concerns, and ensures that service is being performed at a level of the highest quality.
Job duties include but are not limited to:
Hire, train, develop, and motivate the service team to achieve key goals.
Develop and monitor budgets for the service department.
Stay up-to-date on product changes, manufacturer training, and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Establish promotional service prices.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Ensure proper repair procedures are being used.
Analyze businesses to determine areas of opportunity, and develop action plans to improve performance.
Requirements:
Bilingual in both English and Spanish is required for this position
Ability to set and achieve targeted goals.
Experience and desire to work with technology.
Great attitude with a high-energy level.
Ability to work well in a process driven environment.
Luxury customer service experience.
Strong written and verbal communication skills to keep in contact with customers, employees, and vendors.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.
Schedule:
55 +/- 5 hours per week.
Compensation:
Starting amount of $110,000 a year plus commission based on experience
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
We do what we say we're going to do
We encourage and support each other
We're committed to continuous growth
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
