Service Manager

RV Value Mart is a family owned RV Dealership focused on providing the best available products and Customer Service to its customer base. We are always searching for high quality, results driven employees to join the RV Value Mart team and assist us in our goals. Upon employment at RV Value Mart you will be treated with a high level of respect and will have every opportunity available for advancement, promotion and pay increase within the RV Value Mart team ranks.

More about RV Value Mart

• Integrity, Team work and Faith-Based

• Family Owned Business

• Small Business/Friendly Atmosphere

• Employees are highly valued

• Motivated work-force

• Excited to train

• Excited to give performance based pay increases

• Customer Service Oriented

Job Title:Service Manager

Job Summary:

Manages an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Supervisory Responsibilities:

• Managing all service staff at the Service Managers respective location.
• Scheduling of service staff.
• Train (or oversee training) new service staff on all aspects of their job in the service department.
• Document training
• Uphold and enforce RV Value Mart, Inc. polices.
• Set goals for service staff.
• Provide excellent customer service and ensure that the service staff is providing excellent customer service.
• Ensure that all customers that need assistance are being assisted.

Duties/Responsibilities:

• Manage Service Department Workflow

• New Unit Check In

• Provide Customer Service
• Generate Service Department Revenue
• Review Administrative Reports
• Promote public relations
• Perform administration tasks
• Pursue Professional Development
• Any other assigned tasks

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Proven leadership experience
• Experience with computers and basic operation
• Experience with creating and generating reports
• Currently possess or have the ability to achieve industry standard certifications/licenses if requested or required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Do you have a proven track record of successful leadership in past positions?
• Do you have any past experience in the RV Industry?

Experience:

• Service Department: 5 years (Preferred)

Work Location: In person