Student Services Manager

Who We Are

Achievement House Cyber Charter School, headquartered in Exton, PA is a 100% online cyber charter school serving grades 7 through 12. We pride ourselves in being student focused with all that we do. We strive to provide a supportive and engaging environment for our students and staff daily.

About the Role

The Student Services Manager sets the tone for the initial student and family experience with Achievement House Cyber Charter School. This first point of contact requires exceptional customer service to listen to the needs of our prospective families, connect those needs with our academic offerings, supports, services, and extracurriculars, and clearly communicate the features and benefits of our school. The Student Services Manager provides management and support for student onboarding and student data collection/reporting to ensure a smooth, effective, and V.I.P. process for new students.

Responsibilities

• Oversee the fast-paced, detail-oriented enrollment and onboarding process that relies heavily on exceptional customer service.
• Collaborate with staff on student record processing and accurate child accounting.
• Ensure timely shipment of student equipment kits.
• Establish, maintain, and track departmental goals and student progress through the enrollment and onboarding process.
• Develop and maintain all materials and resources necessary for enrollment and onboarding.
• Collaborate with faculty and staff and analyze data to ensure department procedures align with school mission and academic initiatives.
• Manage data bases and contact points for Enrollment information (HubSpot, PowerSchool, Live Chat, Google Text, etc...).
• Act as a liaison to web marketing consultant for enrollment optimization.
• Prepare required AHCCS Board of Directors presentations and reports relating to enrollment and orientation developments and initiatives.
• Proctor state and local assessments as warranted.
• Complete special assignments as needed.

Who You Will Report To:CEO

Position Type: Full-Time, 12-month, Salary, Exempt position

What Skills and Knowledge You Can Bring

• Understanding and knowledge of the transitional needs of incoming students.
• Exceptional customer service skills and empathic demeanour to respond effectively to diverse students/families on an individual level.
• Ability to work in a highly collaborative, team-oriented environment.
• Excellent oral and written communication skills to effectively communicate with students, parents/guardians, and staff.
• Proficient in technology, MS Office Suite applications, Learning Management Systems, Student Information Systems.
• Ability to multi-task and effectively manage time under pressure.
• Proven record as a critical thinker and effective problem solver.
• Ability to be self-motivate and be independent; able to work with minimal supervision.
• Bilingual in Spanish is a plus.

Education and Experience

A Bachelor's Degree in Business Management, Education, or related field. Previous managerial experience is required, preferably in customer service or related field. Experience in education and/or Cyber school environment is desired. Experience creating, revising, and implementing procedures and guidelines for department is preferred.

Required Certificates/Clearances: FBI Clearances, Child abuse, criminal background clearances, TB Testing and Physical are required. Must also complete Act 168 Disclosure/Release and Act 126 Mandated Reporter Training.

Where You'd Be Located

We are located in Exton, PA. This position is hybrid with 2 days in office but flexibility to come in additional days as needed.

What We Have to Offer You

• Supportive and encouraging culture
• Work/life balance
• Competitive salary
• Medical
  • Medical Opt-out bonus
• Vision
• Health Savings Account - we contribute a portion depending on elected amount.
• School paid benefits including,
  • Dental
  • Short-Term & Long-Term Disability
  • Life and AD&D Insurance
  • Employee Assistance Program
• PenServ Retirement Plan - we contribute up to 6.5%
• Generous Paid Time Off (PTO) and Holidays
• Tuition reimbursement
• Career advancement opportunities