Address
Form of workService Manager
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Reports to: Regional Service Manager
Supervises: Service Clerk and Service Technicians
Position Classification: Exempt
EEO-1: First / Mid-Level Officials and Managers
Responsibilities:
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
- Monitors Service Department metrics monthly to ensure achievement of department goals
- Coordinates customer clinics, field days, and related promotional events
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to invoicing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- Maintain a safe working environment and adhere to company safety program at all times
- Perform other duties as assigned
Experience, Education, Skills and Knowledge:
- 3+ years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- Associates Degree or equivalent experience
