Responsibilities
Assist team members in servicing, repairing and explaining each service needed
Manage technicians in shop for maximum production of vehicle repairs per day
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 3 years of experience as a Service Manager
Strong focus on providing excellent customer service
Valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
About Us: At SVG Motors, our goal is to meet and exceed our customers' wide variety of car-shopping needs. We're able to do this by providing high standards of customer service across our multiple stores, representing top brands such as Ford, Chrysler, Dodge, Jeep, RAM, Buick, GMC, Chevrolet, and Toyota. We go above and beyond to provide our customers with exceptional value and are always looking for talented individuals who are committed to providing the best possible experience for our customers!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.