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Salary Job Description:
Responsible for responding to vendor or company field personnel inquiries on the status of invoices either by phone or other electronic mechanisms within a centralized, high-volume Customer Service environment supporting multiple US locations. Provide a complete response to the inquiry; resolve more difficult invoice problems. Escalate issues as appropriate. Utilize the Enterprise Resources Planning (ERP) applications SAP, Image Now and Mercury, as needed. Functions as a team member within the department and cross-functions, as required, and perform any duty assigned to best serve the company.
Primary Tasks:
Respond to telephone, mail, and email inquiries using standard scripts and procedures.Gather information, research and resolve vendor inquiries, and log vendor/internal company calls.Read and analyze information from vendor statements and invoices.Determine when to handle a request or pass to an Accounts Payable (AP) associate or supervisor for resolution.Research invoice status in the ERP system, and imaging system.Prompt follow-up with the inquirer to provide a status.Performs other related duties as assigned.
Requirements:
BendingTwistingReaching (above shoulder level)StandingSittingWalkingGrasping to access filesKeyboarding / Ten KeyQualifications:High School Diploma/GED or Equivalent ExperienceAssociates/2-year technical Preferred Customer service experience; Knowledge, expertise or significant exposure to a major ERP application (i.e. SAP, Oracle, Lawson, PeopleSoft, etc.).Customer service experience; Knowledge, expertise or significant exposure to a major ERP application (i.e. SAP, Oracle, Lawson, PeopleSoft, etc.). Call Center and Accounts Payable experience a plus. This is temp to perm position.
Shift is Sunday - Thursday.
Sunday's hours are 7:00 - 3:30
Monday - Thursday is 7:00 - 4:00
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
