Service Manager

SERVICE MANAGER

This is a hands-on position involved in business decision making, strategic planning and sales growth of the Service Department. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work.

This position is responsible for the performance and management of all Service activities including:

• Ensures departmental profitability while striving to meet goals and objectives
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Encourages a safe working environment and appropriate use of PPE
• Is familiar with and able to perform all departmental duties
• Conducts meetings with departmental employees as needed to discuss operations, safety, and/or problems that arise
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Serves as a liaison with factory representatives
• Greets all customers promptly and gives firm estimates on costs and time required for repairs and maintenance
• Handles all customer complaints courteously and promptly
• Maintains the highest possible standards of workmanship
• Review and assess records of all training for techs required by manufactures/suppliers
• Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection and safety inspection
• Strives for teamwork and harmony with other departments
• Maintains a repair order system that follows the “three C’s”; complaint, cause, and correction
• Maintains accurate records and ensures warranty parts retention and downloads
• Works with Parts Department to ensure proper parts stocking of high use parts
• Ensures units are triaged within 2 hours and repair plans are communicated to customers
• Communicates effectively with all customers in a manner that reflects positively on one self, the dealership, and the brands
• Managing the compliance of all Federal, State and Local regulations as well as Company Policies and Procedures
• All other duties assigned

SKILLS REQUIRED:

• At least two (2) years of service management experience
• CDL preferred
• Must display excellent leadership skills
• Ability to adapt to constantly changing priorities
• Requires previous supervisory experience
• Strong analytical and organizational skills
• Intermediate to Advanced knowledge of Excel and Outlook
• Excellent communication skills, oral and written
• Must have positive, can-do attitude
• Must have strong work ethic and commitment to extra hours when needed

BENEFITS:

• $20,000 Company-Paid Life Insurance and AD&D
• BCBS Health – Employee contribution decreases with tenure
• Dental and Vision
• Accident, Critical Illness, Cancer, Life Insurance and Disability
• 401(k)
• Paid Time Off Plan

We have a family-friendly environment with a business casual dress code.

Drug Testing is required.

EOE

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Service Manager: 2 years (Preferred)

License/Certification:

• Driver's License (Required)
• CDL (Preferred)

Work Location: In person