Service Foreman

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

 

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

The Shop Foreman (Non-Wrenching) oversees our service department’s shop floor operations, ensuring efficient operations and high-quality repairs. Responsible for supervising technicians, dispatching repair orders to technicians, managing workflow, internal/external communications on repair status, and maintaining safety standards. This role is crucial for delivering exceptional service to our customers. Strong leadership, technical expertise, teamwork, and a dedication to excellence are key for success in this position.

• Dispatch repair orders to technicians with the appropriate skill levels, control wage costs through technician productivity and proper scheduling, and review repair orders for accuracy and proper documentation.
• Be active and present on the shop floor for the technician team to minimize non-billable time, assist technicians with difficult diagnostics/repairs, remove roadblocks to keep them productive, communicate any additional repairs or maintenance needs to Service Advisors and keep them informed of potential issues/estimate adjustment requests.
• Stay up to date with technical knowledge, repair procedures, and best practices for the equipment service and repair to ensure technicians are optimizing production and minimizing customer downtime.
• Train and enforce company policies and procedures, safety rules and regulations, and environmental rules and regulations. Keep shop clean and safe, and work areas clean and free from debris.
• Maintain inventory of tools, equipment, and supplies, establishing security procedures to protect dealership assets.
• Perform inspections of work in progress and upon completion to ensure it meets required standards, estimating parts and labor for repairs.
• Notify Service Manager immediately upon observance of violations of company policy.
• Follow TEC’s standard operating procedures and safety procedures with limited supervision, including but not limited to: Understanding and following OSHA regulations; Attending training, departmental meetings, and Trade Shows and Conferences as requested by management; Following Uptime requirements and adapting to changes in the Uptime process as directed by administrators (Volvo/Mack Dealers Only).
• Demonstrate Teamwork and a commitment to TEC Equipment’s culture, vision, mission, and values. Embody the TEC Way (Focusing on Teamwork, Entrepreneurship, and Customer-Driven behaviors always).
• Commit to establishing strong and mutually beneficial relationships with Internal departments, Corporate, OEM Partners, and Vendors.
• Place an emphasis on professional development for all team members. Proactively prioritize own professional development to increase knowledge of business acumen and organizational development best practices.

• 3+ years in a heavy-duty Diesel Technician position
• Master-level knowledge of heavy-duty truck diagnosis and repair
• Basic knowledge and understanding of heavy-duty truck industry & business acumen
• General knowledge of truck parts inventory and sales process
• Above average organization and time management skills & basic computer skills
• Demonstrated ability to hold technical conversations with independent owners/operators, business owners, transportation managers, and municipality officials
• Strong verbal and written communication skills in English & ability to read and comprehend instructions and information.
• Intermediate knowledge of industry communication tools e.g. computer, Windows, Microsoft Office, invoicing systems, etc. and applications
• Ability to succeed in a fast-paced environment. Strong organizational and active listening skills.
• Ability to act as a team leader and maintain internal and external relationships.
• Ability to adhere to branch’s standard operating procedures and safety guidelines.

The base pay range for this position is $35.09 to $43.86.

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

 

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

 

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

All offers of employment are contingent upon successful completion of all applicable screenings.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.