Service Drive Manager For Autonation Ford Gulf Freeway

AutoNation Ford Gulf Freeway

AutoNation Ford Gulf Freeway has an excellent opportunity for a Service Drive Manager!   If you're an experienced Service Drive Manager who wants to excel in a busy Service department, apply today!

Position Overview

The Service Drive Manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

We offer competitive benefits such as: 

• Medical, Dental, Vision, Disability, and Life Insurance
• 401K with company match
• Company paid cancer insurance and basic life insurance for full time Associates
• Employee discounts for both Automobiles as well as internal vendor products and services, and so much more!

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. 

What are the day-to-day responsibilities?

• Schedule and assign daily work objectives for the service consultants
• Monitor performance and counsel service consultants with behavioral or performance issues
• Train, coach, supervise and assist service consultants
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
• Maintain all supplies required to operate the Service Drive
• Communicate with team leaders to determine status of jobs
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• At least Two years of Service Writing experience in a dealership, required
• Proven and verifiable CSI record, required
• Ability to collaborate with other dealership personnel
• Great multi-tasking skills (preferred)
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills
• Demonstrated customer service skills
• One year of supervisory experience (preferred)
• Ability to operate an automobile, and Must have a valid driver's license

KEYWORDS: Service, Sales, salesperson, automotive, customer service, Service Drive, service lane, parts, vehicle, technician, estimate, account rep, automobile, service dispatch, Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jaguar, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, Daimler, Stallantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Service Director, Service Manager, Service Drive, Service Lane, Lead Advisor, Lead Writer, Express Lane Advisor, Service Writer, Service Advisor, Service Warranty, Service BDC, Warranty Administrator, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X-time, xtime, DealerSocket, Dealer Socket, Blackbird, Black Bird,Dealership, CRM, Automotive tech, Automotive technician, Auto tech, Mechanic, Shop foreman, automotive trainer, factory trainer, vehicle repair, car sales, automotive sales, ASM, team leads, training, master, master tech, A, B, C, D, diagnostic, Service Drive, shop, aftersales, team, team leads, PDI 

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.