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SalaryGreenway Mazda is looking for a Service Drive Manager to manage a team of Service Writers/Advisors. Candidates must have previous service advisor experience on a high-volume store.
A Service Drive Manager candidate should have a broad-based knowledge of service writing in a dealership service department, attention to detail and the personality to motivate, train, lead, and provide exceptional service to our customers. You should be experienced and aware of the latest customer service practices and be a persistent problem solver.
RESPONSIBILITIES:
Manage a team of service writers- Ensure that our customers receive prompt, courteous, and effective service
Provide excellent customer service
Ability to adapt to changes and interact with technicians
Stay updated on parts inventory to ensure availability for required repairs
Know the product and be able to answer characteristic and operational questions regarding the customer’s vehicle
Performs other duties as assigned
BENEFITS:
Competitive Pay
Paid Vacation
Employee Purchase and Service Discounts
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
State of the Art Facility with a Professional Working Environment
QUALIFICATIONS:
Two years of service writing experience preferred
Attention to detail
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Basic computer and internet skills
Unrestricted driver's license and clean driving record
Able to drive both automatic and standard-transmission vehicles
