Service Desk Personnel

Please Contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty at email address  Abhinav.Chakraborty@generistek.com  can be reached on # 630-576-1925.
 
We have Contract for Service Desk Personnel for our client Nashville TN. Please let me know if you or any of your friends would be interested in this position.
 
Position Details:
Service Desk Personnel-Nashville TN
Location                           : Nashville,  Tennessee 37243 – (505 Deaderick Street Suite)
Project Duration          : 12+ Month’s
 
Job Summary:
IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required

 
Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

 
Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

 
iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

 
Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

 
Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi

 
Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

 
Remote support

• MSRA
• RDP
• TEAMs
• Webex

 
ServiceNow

• Ticket management
• Ticket assignment

 
 
 
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty at email address  Abhinav.Chakraborty@generistek.com  can be reached on # 630-576-1925.
 
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.