Service Delivery Manager

Position: Service Delivery Manager

Location: Washington, D.C. (Currently this position requires at least two days of onsite work per week)

Education: M.S. or B.S. in Business Administration, Computer Science or relevant field. At least 6-8 years of experience. Must be PMP/ITIL Certified. Certification in one of more of the following preferred: Certified Scrum Master, CCMI L3 training, CCNA, CCNP, and/or MCP.

Clearance: Active DoD Secret or Top-Secret Clearance Required.

Qualifications:

• At least 3 years’ experience of infrastructure engineering management supporting VMware virtualization or similar environments.
• Must be PMP/ITIL Certified

Responsibilities:

• Review policies, processes, runbooks, etc., to identify areas of improvement and make recommendations to streamline or implement automation, self-service
• Track metrics and improve efficiencies, including performance and Service Delivery gaps and improvement opportunities
• Identify activities to sustain in support of well-performing metrics
• Define and oversee action plans to remediate gaps and implement improvements, including action plans for Not Met performance metrics
• Manage and monitor project statuses, operational activities, and processes
• Identify customer needs and oversee service offerings to ensure customer satisfaction
• Maintain good customer relationship with internal/external stakeholders
• Convey accomplishments to the contract team, Government leadership, and DIGITALSPEC headquarters
• Provide ongoing support to team leads to make sure services are being delivered and customer expectations are being met
• Oversee follow-up actions for directly managed teams in response to issues, corrective actions, and improvement opportunities
• Oversee administrative activities such as timecard review, time off requests, accommodation requests, telework reports, etc. for direct reporting staff.

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.

2. Interact professionally with other employees, customers and suppliers.

3. Work effectively as a team contributor on all assignments.

4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

About DIGITALSPEC, LLC

DIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified 8(a), ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA. We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. DSPEC provides solutions and services in markets such as: Homeland Security and Law Enforcement, Défense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that ‘fit’ the client environment and use industry best practices.

Job Type: Full-time

Pay: $110,000.00 - $135,000.00 per year

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to work on-site in Washington, DC? Currently the position requires at least two days onsite per week.
• Please tell DIGITALSPEC about any active clearance you may hold.
• Do you hold a PMP, ITIL, or related Certification?
• What experience do you have supporting on-prem or Cloud infrastructure?
• What is the most complex project that you have led?
• How have you improved Service Delivery for your team?
• What is your expected yearly salary for this position?

Work Location: In person