Service Center Manager

We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose.
Summary: The Service Center Manager will work collaboratively within the Service, Repair, and Quality Control business to ensure that all customer and business needs are met with the goal of growth and development of the business. The Service Center Manager will report to and work closely with the General Manager of Service to uphold and manage all aspects of the Service Center
Duties and Responsibilities:

• Leads and assists in development of the Service Center business
• Supervises Technicians in accordance with the organizations policies
• Provides leadership through training, coaching, and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance
• Works directly with Service Team, Service Center, and Store field personnel to support and develop the Service Center business.
• Participates in program planning, special projects, trainings, and other assignments with other team members, retail stores, vendors, service providers, and other internal or external resources as needed, participating in meetings, and following through to complete specific tasks and activities
• Prepares presentations, memos, e-mails, reports, spreadsheets, and other documents for internal and external distribution by drafting, proofreading and spell-checking documents
• Reviews jobs invoices/paperwork submitted by field Repair Technicians to ensure all necessary information is recorded neatly and accurately
• Oversees paperwork, administration, and reports related to Service Center business
• Reviews and/or assists in preparing administrative documents by analyzing and evaluating information, audits, reconciling statements and documents, and coordinating with other departments to discuss resource needs, issues, and questions. Completes various financial, administrative, and other reports and analysis including cost as well as revenue/margin where applicable
• Assists Store, Service, Customer Service, Technicians, and others with questions as needed
• Continually searches for ways to improve results and effectiveness
• Responsible for recommending process/operational improvement
• Ensures that work performed meets the highest quality standards
• Manage sensitive matters with a high level of confidentiality and discretion
• Represents BrandsMart USA Service Center in a positive light through great follow-through and sound judgement
• Location is in Fort Lauderdale BrandsMart USA Corporate Service Center, with occasional travel to Customer locations during Technician field ride-alongs in local South Florida Market.
• Proficiency with Microsoft Office, including Word, Outlook, Excel, PowerPoint - Familiarity with creating reports and documentation - Organize and prioritize calls and emails- Respond to incoming emails - take messages or field/answer questions
• Flexible hours may be required depending on projects and meetings, but most common week is Full Time; 8-9 hours, Monday-Friday, Saturday 2 times a month
• Other duties as assigned

Education and Experience:

• 1-2 Year experience in Appliance or Electronics Service Repair, Service Center Administration, Installation, and/or Management or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• High school diploma or equivalent, college degree a plus but not required

Required Skills:

• Customer service mindset
• Ability to work independently and as part of a team
• Willingness and ability to work collaboratively with all
• Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to others
• Advanced proficiency in Office Suite, specifically Excel, Word, Publisher, and PowerPoint
• Working knowledge or trainable in Service Center and retail computer systems
• Ability to build positive relationships with customers, both internal and external

BrandsMart Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Pay on Demand

**Benefits vary based on full- and part-time employment status.
About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.
BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
BrandsMart is an Equal Opportunity Employer.
#Indeed-Full-Time

Disability insurance, Health insurance, Dental insurance, 401(k), Paid time off, Employee assistance program, Vision insurance, 401(k) matching, Opportunities for advancement