Service Center Assistant

Location: Santa Cruz
Job ID: 65074
JOB POSTING
HOW TO APPLY
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INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 03-18-2024

ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The SBS Financial Service Center assists individuals with billing inquiries, understanding their student/ faculty/ and staff accounts, navigating the payment process for charges on their MyUCSC account, and providing refunding assistance for their general payment or financial aid credits from MyUCSC. The SBS Financial Service Center also provides essential payment processing services for the entire campus from sub-cashier deposits to change orders to processing student, staff, and faculty payments. We offer phone and email accessibility, as well as walk-in hours to reach as many individuals as possible in a customer-centered, solution-based environment.
More information can be found at: https://sbs.ucsc.edu
JOB SUMMARY
Under the supervision of the Service Center Manager, the incumbent's main responsibility is to provide excellent customer service to the students, faculty, staff, and the general public at UCSC via phone, email, zoom, and walk-in visits. Good judgment and critical thinking are required in determining the applicability of policies and procedures to independently handle special or sensitive account problems and complex customer service and cashiering tasks. The incumbent has the responsibility for determining what procedural methods of work to use in each situation and must coordinate and cooperate in projects with others. The incumbent must remain in compliance with office procedures, campus policies, and internal control guidelines and maintain clear and strict separation of duties between cashiering responsibilities and tasks and customer service responsibilities and tasks.
APPOINTMENT INFORMATION
Budgeted Salary: $23.86/hour
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: CX, Clerical/Admin
Job Code Classification: BLANK AST 2 (004723)
Travel: Never or Rarely
JOB DUTIES
45% - Front Line Customer Service

• Provide accurate and appropriate customer service to students/staff/ faculty regarding their account balances, billing inquiries, refund activity, and other account information as requested via phone, email, and walk-ins as a representative of the SBS Financial Service Center.
• Work together with a team of specialists to provide customer-focused, solution-based services.

45% - Batch Payment and Deposit Processing

• Accurately verify and process deposits submitted by sub-cashiering stations and the campus community via night depository, in person, or online.
• Accurately verify and receipt all collections against appropriate accounts using the Administrative Information System (AIS), electronic cash registers, or miscellaneous receipts.
• Reconcile cash and checks received using AIS and Smart Safe reports and reconcile checks via B of A reports.
• Complete Cashier's daily check-out form and assist in compiling data for end-of-day deposits.
• Identify problem payments/ accounts for departments and provide appropriate outreach if needed.

5% - Cashier Window Service

• Provide accurate and appropriate payment totals to students, faculty, and staff regarding account balances owed.
• Collect payments and secure them in the drop vault for processing daily with sub-cashier deposits and student payments from the night drop box.

5% - Administrative

• Process returned mail as required including sorting, delivering, and processing correspondence, payments, or deposits from students, faculty, staff, and the general public.
• Reconcile office vault as needed with Vault Custodian.
• Clean and sanitize the office as required to campus standard
• Perform other tasks that benefit the unit as requested by the Supervisor.

REQUIRED QUALIFICATIONS

• Working knowledge of administrative procedures and processes. (i.e. computer skills and related software).
• Ability to work accurately under pressure of deadlines, interruptions, and heavy workloads with attention to detail.
• Demonstrated flexibility with the ability to adapt to changes in priorities and the work environment.
• Oral communication skills with the ability to speak in a well-organized, courteous, timely, and effective manner.
• Written communicates with the ability to write in a well-organized, courteous, timely, and effective manner.
• Customer service skills with the ability to provide consistent, courteous, professional service all customers.
• Problem solving skills with the ability to recognize issues and offer solutions.
• Ability to maintain and seek additional knowledge and disseminates key information and best practices to others.
• Ability to effectively and tactfully interact with diverse groups of people and work effectively in a team situation.
• Ability to work independently.

PREFERRED QUALIFICATIONS

• Familiarity with Google Workspace (Sheets, Docs, Slides, Gmail).
• Familiarity with Microsoft Office Suite (Word, Excel).
• Familiarity with presentations/slideshows (Powerpoint, Google Slides).
• Experience or knowledge of cashiering equipment, (e.g. cash registers, currency counters, coin machines, check encoder/imager, etc.).
• Experience or knowledge using data entry systems and computers.
• Experience using Academic Information Systems (AIS)

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=65074&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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