Service Bench Technician

ABOUT THE POSITION

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Compensation is base salary. We also offer Paid Time Off, Health & Dental Benefits Package, Life Insurance & 401K Savings Plan).

The Service Bench Technician will assist with RMA process to receive, diagnose, and repair customer equipment returns. The Technician will also record and maintain RMA case data in Salesforce as required.

RESPONSIBILITIES



• Inspect, troubleshoot, and repair customer returns
• Enter bench repair notes in CRM system
• Fulfill advance replacement request
• Read and comprehend instructions to follow established procedures
• Maintain service stock room
• Perform system upgrades or rework as required
• Set up & maintain bench repair testing equipment
• Any other duties as required

• Minimum 2 years of experience in computer components troubleshoot and repair is desirable
• Familiarity with Windows & familiarity with Linux Operating System is desirable
• Proficient with MS Office applications, e.g. Word, Excel, and PowerPoint
• Experience in computer assembly and setup is desirable
• Experience in soldering is preferred
• Ability to work in a team environment and communicate effectively
• Great communication, teamwork, and motivational skills
• Good verbal & written communication skills