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Form of workJob Description
At Carolina Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities include:
- Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
- Asking strategic questions to determine which technician, location, or department can best serve the guest.
- Dialing a high volume of outbound scripted telephone calls to new prospective clients
- Using rebuttals to overcome objections
- Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
- Confirming guest appointments to ensure high show ratios.
- Composing professional emails to customers
- Updating guest contact information on each call
- Using several computer systems at once, on multiple monitors
- Other Duties as Assigned
Qualifications:
- Experience with CDK a plus, but not required
- Computer skills
- Ability to multi-task
- Excellent verbal and written communication skills
- Experience in the automotive industry a plus, but not required
- High School Diploma or GED required
- Willing to submit to a prescreen background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
