Service Appointment Setter (Bdc)

Job Summary:
We are looking for a Service Appointment Setter (BDC) to join our team. As a Service Appointment Setter, you will be responsible for scheduling appointments for our service department and ensuring a smooth and efficient process. You will have excellent communication skills and a strong attention to detail, as you will be providing exceptional customer service by answering inquiries and maintaining accurate records.
Responsibilities:
- Manage inbound and outbound calls to schedule Service appointments for customers.
- Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
- Maintain accurate and detailed records of scheduled appointments and customer interactions.
- Coordinate with the service department to ensure that appointments are scheduled efficiently and customer needs are met.
- Follow up with customers to confirm appointments, reschedule as needed, and provide necessary reminders.
- Proactively communicate with customers regarding any changes or delays in their appointment.
- Continuously update and maintain customer information in the database to ensure accuracy.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a call center environment is preferred.
- Excellent phone etiquette and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficient in using computer systems and data entry.
- Positive attitude and ability to work well in a team.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Join our team as a Service Appointment Setter (BDC) and contribute to our success in delivering exceptional service to our customers. Apply today!