Service and Projects Administrator

Service and Projects Administrator

Piedmont Service Group is a leading Energy and HVAC Services Company in the Carolinas and Virginia. Piedmont Service Group is a privately held company focused exclusively on using cutting edge technology to safely and efficiently operate and maintain buildings for commercial, industrial, institutional, and government organizations.

Benefits Include:

• Medical, Dental, and Vision insurance
• Company-paid Life & AD&D insurance
• Company-paid Short and Long term disability
• 401(k) with company match
• Profit-sharing
• 3 weeks of paid time off in the first year of hire
• 9 paid holidays

Service and Projects Administrator - We are seeking a highly organized and detail-oriented Service and Projects Administrator to join our team in Raleigh. In this role, you will play a crucial part in managing the administrative aspects of HVAC service operations and replacement/retrofit projects. Your primary responsibilities will include new contract administration, maintaining and implementing project timelines, project permitting and tracking, and ensuring seamless communication between technicians, clients, and vendors.

Pay Range: $55k- $75k Depending on experience

Primary Duties/Responsibilities:

• Call Summary Review process
• Assist Sales and Care Reps as needed
• Contract Review Process/Power BI Reports
• New/Existing Contract Implementation
• Contract Renewal support
• Assist Accounting with A/R Issues
• Spot Invoicing (inquiries & credits)
• Spot Quote Process
• Sales & status of service inquiries - internal & external
• K2A process development to extract value from the system
• Purchase order management
• Project/Replacements - warranty, system update in K2A, permits, coordinate inspections
• Service Team Reporting - Tech Scorecard

Qualifications and/or Skills Required:

• Must have work order management (WOM) / Enterprise Resource Planning (ERP) system-type exposure/experience. Experience with Key2ActGreat PlainsWennsoft would be a huge plus.

• Must have strong business acumen and analytical skills as it relates to a B2B service business and processes.
• Must be process-oriented and able to manage and develop new processes - that improve service levels, transactional quality, and/or otherwise improve the customer, service manager, or technician experience.
• 5 years of experience in a manager of people role - preferably in a service-type business.
• Bachelor's degree in business and/or similar curriculum - or equivalent relevant work-related training and experience.
• Must have strong communication skills and an effective interpersonal style.
• Must be an effective change agent and willing to challenge the status quo when it makes sense to our customers, team members, and business.
• Must be able to work effectively across groups (Service and Service Projects)

Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.