Service And Parts Coordinator

Bondy’s Nissan Service Department is seeking a Service and Parts Coordinator to join our all-star team. Our team provides exceptional customer Service and our customers expect top notch treatment during every interaction.

Service and Parts Coordinators are important roles in the dealership because they are often the first interaction a customer has with the dealership. We are interested in candidates who are highly motivated and comfortable working in a fast paced team environment. Our ideal candidate would have experience in customer Service and exceptional phone and computer skills.

Duties and Responsibilities:

• Answer a high volume of incoming calls from customers to schedule appointments
• Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments.
• Respond to customer inquiries and questions both by telephone and email
• Research required information using available resources
• Provide customers with vehicle and service information as needed
• Accurately enter new customer information into system
• Verify and update existing customer information
• Identify and escalate priority issues
• Make follow-up customer calls
• Route calls appropriately and per procedure
• Complete all leads in compliance with set guidelines
• Cashier when needed.
• Maintain daily filing.
• Perform other duties as assigned by management

Benefits:

· Paid Vacation and holidays

· 401(k) with company match

· Full benefits including voluntary short and long term disability, dental, health, life insurance

· Employee discounts on vehicles, parts, and service

· Fun fast paced work environment

Job Type: Full-time

Pay: From $31,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Dothan, AL 36305: Relocate before starting work (Required)

Work Location: In person