Service And Integration Management (Siam) Msi Lead

Service and Integration Management (SIAM) MSI Lead
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
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Responsible for designing and developing system architectures and defines key capabilities and performance requirements for solutions or products that also encompass non-information technology related engineering or scientific disciplines. These solutions or products may require hardware, aerospace, communications, cyber, electrical, manufacturing, mechanical, or other specialized engineering domain knowledge in order to design, develop, and support them. Defines total systems design and technology maturity constraints in accordance with mission requirements. Develops system element architecture and design and interface definitions. Defines system implementation approach and operational concept. Develops models and architectural guidelines for current and future system development. Provides technical direction related to the implementation of system architecture by other staff.
What You'll Get to Do:
CACI is seeking an experienced and highly motivated Multisource Integration (MSI) Lead with 10 or more years of service operations management experience in a multi-supplier environment. The MSI Lead is a multifaceted senior leadership role in the client's multi-supplier ecosystem supporting the implementation and management of the MSI organization, processes, and policies.
The successful candidate will be responsible for leading a team of functional area leads through the improvement and maintenance delivery of the MSI and ITSM Service Operations and Service Integration.
The successful candidate will have the opportunity to apply and grow their skillset in MSI Management, work with a motivated and innovative team, engage with a wide range of stakeholders, and build capabilities in the MSI market.
As a MSI Lead, you will:

• Understand the customer's business and the impact of the Enterprise on its ability to succeed
• Support the organizational change initiatives required to deliver, improve, and maintain the customer's operations to the commercial-based MSI model
• Manage the MSI organization in an operational state, including any required staffing, processes, and strategic direction
• Oversee the MSI functions including governance, customer engagement, service integration, continual improvement, and performance management
• Oversee the MSI including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, and Service Catalog providing continual process improvement support to the customer
• Optimize the overall operation of the Enterprise services, mission partners and providers, and processes improvements to increase value for the customer
• Collaborate with the Technical Director, to engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the Enterprise
• Collaborate with other Program support functions such as Situational Awareness as a Service, Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
• Support the Program through identification and implementation of opportunities to improve service performance
• Directly support the Program Manager and Deputy to ensure that all MSI programmatic level responsibilities (e.g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner

Required Qualifications:

• Bachelor's degree in Information Technology, Information Systems, Statistics, Business, Management or related field
• Minimum of 10 yrs of recent and relevant experience planning, directing and coordinating/executing multi-sourcing service integration activities related to an activity of similar size, complexity and scope.
• Active ITIL 4 Master or ITIAL Managing Professional (MP)
• Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
• Data-driven mindset of service excellence and customer satisfaction
• Successful teamwork experience and demonstrated leadership abilities

Preferred Qualifications:

• Experience working with Government clients, specifically within the Intelligence Community
• Familiarity with IT Service Management toolsets such as ServiceNow or Remedy
• Project Management Professional (PMP) certification
• Minimum of 5 years relevant work experience and leadership in SIAM/MSI commercial environment
• Leader in SIAM/MSI practice implementation and operations
• Led managed IT infrastructure service transitions
• Experience leading large teams in a matrixed management structure
• Experience with Organizational Change Management
• Demonstrated experience producing programmatic deliverables
• Demonstrated experience with facets of personnel management

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Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$99,800 - $219,600