Service Advisor

The United NissanService Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping him or her turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day.

You will interact daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers.

Responsibilities:

· Setting, confirming and preparing for appointments with customers to expedite their service experience

· Greeting customers in a timely and friendly manner

· Providing an exceptional customer experience to drive loyalty

· Determining vehicle needs based on customer information and a vehicle walk-around

· Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle

· Producing repair orders for customers with full transparency including cost and time estimates

· Communicating frequently with Technicians and Parts Associates to ensure timely completion of work

· Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed

· Setting and achieving targeted sales goals

· Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information

· Creating a great vehicle delivery experience for the Customer

· Following up with Customers to ensure satisfaction

Requirements:

· High School diploma or equivalent

· Proven ability to provide an exceptional customer experience

· Ability to set and achieve targeted goals

· Ability to thrive in a fast-paced environment with many priorities

· Prior sales experience preferred but not required

· Demonstrated communication and interpersonal skills

· Organization and follow-up skills

· Experience and desire to work with technology

· Valid in-state driver's license and have and maintain an acceptable, safe driving record

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)
• Service Advisor: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Imperial, CA: Relocate before starting work (Required)

Work Location: In person