Address
Form of workJob Description
O.K. Tire is looking for a HIGHLY MOTIVATED and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the front-line contact for our customers, ensuring their satisfaction and providing them with expert guidance on their vehicle service needs. This position requires excellent communication skills, a strong technical knowledge of automotive services, and the ability to build long-term relationships with customers.
Monday - Friday Position
$70,000-$85000 + Commission! UNLIMITED EARNING POTENTIAL
Responsibilities- Greet customers and assist them with scheduling appointments and determining their vehicle service needs
- Provide accurate estimates of service costs and timelines
- Consult with technicians to ensure proper understanding of required services and repairs
- Communicate service recommendations to customers and address any questions or concerns
- Coordinate with parts department to ensure availability of required parts
- Manage customer complaints, resolving issues to ensure customer satisfaction
- Maintain detailed records of customer interactions and service transactions
- Stay up-to-date with the latest automotive industry trends and advancements
Requirements
- High school diploma or equivalent
- Prior experience in customer service or automotive industry preferred
- Strong technical knowledge of automotive services and repairs
- Excellent communication and interpersonal skills
- Ability to build and maintain long-term customer relationships
- Proficient in computer systems and software
- Detail-oriented and highly organized
- Ability to work in a fast-paced and team-oriented environment
- Valid driver's license
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Employee stock ownership plan
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Prescription drug insurance
- Referral program
- Retirement plan
- Safety equipment provided
- Store discount
- Tuition reimbursement
- Vision insurance
