Server Assistant - The Inn At Hastings Park

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area's only Relais & Chateaux propert. The Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington's historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in-the-know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden featuring Whispering Angel. Inn owner Trisha Perez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

Job Description

The Server Assistant is responsible for providing friendly, responsive service to create a warm welcoming and exceptional dining experience for all of our guests. The Server Assistant primary objective is to show our guests such a marvelous time, they will want to return again and again by helping the server provide 5 star service.               

Fundamental Requirements:

          Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

          Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.

          Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.

          Maintain clean service areas in the front and back of house.

          Run food and serve the guests following the standards. 

          Polish all silverware and glassware. 

          Reset the tables. 

          Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

          Clear dishes from the table and maintain the table throughout the dining experience.

          Ensure overall guest satisfaction.

Qualifications

          High School diploma or equivalent.

Additional Information

- Discounts at other Relais and Chateaux properties around the world

Physical requirements:

• Flexible and long hours are sometimes required.
• Heavy work - Exerting up to 50- 75 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures: < 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and hot/cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, knives, and other heavy machinery.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

No. of Positions Available

1

Starting Date

Flexible Start Date- 2023

Placement Length

6 or 12 months

Required Languages

English Fluent

Currency Type

USD

Accomodation

Not Provided

Meals

Staff Canteen

Uniform

Yes

Transportation Allowance

No

Location

Lexington, Massachusetts United States

Boston, Massachusetts United States

Other Comments

J1 visa 

Salary Level

to be confirmed with candidate