Service Advisor: Design And Accsessories

The Design Advisor manages, writes, and tracks Design and Accessory Claims in a fast-paced environment as well as being a highly motivated self-starter with an emphasis on individual accountability. Responsible for communication, work allocation, and supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The Design Advisor influences the volume of service business and plays the main role in ensuring internal customer satisfaction.

A Design Advisor is responsible for the efficient and timely processing of used vehicle Accessory installation and Accessory Claims for all New / Used vehicles.

Responsibilities include but are not limited to:

• Responsible for all internal repair orders written for the Design department.
• Liaise with parts / service team for timely vehicle completion.
• Keep Service Manager informed of all issues that do, or may arise.
• Inspect repair quality and ensure all work is completed in a timely manner, with an emphasis on showroom readiness.
• Ensure the best parts options and the correct price for parts and labor is used for all design work.
• Manage the Reconditioning Vendor relationships, to improve quality and cycle time.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers, and suppliers.
• Adhere to all company policies, procedures, and safety standards.
• Properly closing tickets.
• Be organized, Be on time, Positive.

Requirements:

• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age to be considered.

Schedule:

• This is a full-time position.
• Monday-Saturday hours ranging from 7:00 AM - 7:00 PM.

Compensation:

• Starting at $22/hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

• We do what we say we're going to do
• We encourage and support each other
• We're committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Ability to Relocate:

• Austin, TX 78757: Relocate before starting work (Required)

Work Location: In person