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Are you an optimistic person with a natural persuasive style? Do you find it easy to communicate with people you just meet? Do you enjoy harmony in the workplace and prefer being the facilitator of information? Do you find yourself being impatient at times? Even though you communicate in quick bursts, do you find that the information that you give is loaded with detail? Are you energetic and like variety when it comes to multiple tasks? Are you obsessive about being tidy and things being put in their proper place? Do you find yourself defensive when you do not share the same concerns as others?
If you're this optimistic person who is happiest when you're in an environment where you get to interact with others and help solve their problems, then we need to talk...
Frazer, a leading builder of emergency medical vehicles, is currently seeking a Service Administrator to join our team. The Service Administrator at Frazer reports to the Service Manager, and is responsible for ensuring a great customer experience by being the liaison between the customer and the service shop personnel. This role will collect and communicate all information that moves in both directions between the customer and the service shop. They are responsible for ensuring that all information is entered with a high degree of accuracy while also demonstrating a high degree of productivity.
What Does a Week in the Life of the Service Administrator Look Like?
Secondary Duties:
Required Education and Experience:
Preferred Education and Experience:
What's it like to be a part of the Frazer Family?
Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.
What Kind of Employees Thrive at Frazer?
Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.
Safety & Drug Policy
Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.
To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.
A True Culture
Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!
Employee Driven Benefits
At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.
How Performance is Evaluated
Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.
Skills (to Pay the Bills)
Here's a list of a few competencies that the Service Administrator at Frazer should have...
Software Knowledge
Also, here are a few software packages that the Service Administrator would eventually need to be versed in. Don't worry . . . we expect some on-the-job training.
Oh, and $alary
Of course, we didn't forget salary... Frazer offers competitive pay and this role will start with a salary between $17.00 to $22.00 per hour depending on education, certifications, and experience.
Work Schedule
The Service Administrator will work Monday - Thursday, 6:00 AM - 3:30 PM and Friday 7:00 am - 11:00 am. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.
Application Process
If this sounds like a great opportunity to you, visit our website to complete the following steps:
Culture Index Survey Link
Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.
We look forward to hearing from you!
Are you an optimistic person with a natural persuasive style? Do you find it easy to communicate with people you just meet? Do you enjoy harmony in the workplace and prefer being the facilitator of information? Do you find yourself being impatient at times? Even though you communicate in quick bursts, do you find that the information that you give is loaded with detail? Are you energetic and like variety when it comes to multiple tasks? Are you obsessive about being tidy and things being put in their proper place? Do you find yourself defensive when you do not share the same concerns as others?
If you're this optimistic person who is happiest when you're in an environment where you get to interact with others and help solve their problems, then we need to talk...
Frazer, a leading builder of emergency medical vehicles, is currently seeking a Service Administrator to join our team. The Service Administrator at Frazer reports to the Service Manager, and is responsible for ensuring a great customer experience by being the liaison between the customer and the service shop personnel. This role will collect and communicate all information that moves in both directions between the customer and the service shop. They are responsible for ensuring that all information is entered with a high degree of accuracy while also demonstrating a high degree of productivity.
What Does a Week in the Life of the Service Administrator Look Like?
- Responsible for answering and routing all Service phone calls.
- Responsible for checking dialpad voicemails throughout the day and forward to the appropriate department/employee.
- Responsible for scheduling with customers when requesting service for the shop or Mobile Service.
- Responsible for initially meeting and greeting the customer while following established procedures for checking-in visitors and controlling access via the reception desk (visitor sign-in, issue badges and PPE, etc.).
- Responsible for collecting basic customer information, opening a job, and inputting data that is needed for the job.
- Responsible for ensuring all required data has been entered prior to closing out all service jobs.
- Responsible for following up with customers by phone and email to ensure the customer had a great experience and reporting results to management.
- Responsible for following any and all company and safety policies and guidelines.
- Any other duties assigned by the manager.
Secondary Duties:
- Assist other Service Department roles when needed.
- Assist other departments when needed.
Required Education and Experience:
- High School Diploma or GED equivalent.
- 1-2 years of customer service experience.
- Ability to use computer software programs such as Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.), Enterprise Resource Planning (ERP) systems, and shop floor control systems.
Preferred Education and Experience:
- 3-5 years of customer service experience.
- 3-5 years of on-the-job experience using computer software programs such as Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.), Enterprise Resource Planning (ERP) systems, and shop floor control systems.
- Service or mechanical background experience.
What's it like to be a part of the Frazer Family?
Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.
What Kind of Employees Thrive at Frazer?
Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.
Safety & Drug Policy
Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.
To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.
A True Culture
Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!
Employee Driven Benefits
At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.
- Weekly paycheck, so you can shop every Friday!
- Health Care Insurance
- Dental Benefit options
- 401k plan with a company match!
- Disability Insurance
- Paid Time Off that begins accruing your first day of employment
- Eight paid company holidays and ability to take time off during company shut down from Christmas to New Year's Day!
- Self-serve micromarket on site for lunch and snack choices
- Flexible Work Schedules
- Professional development and skills training
- Free Life Skills Training such as financial wellness classes
How Performance is Evaluated
Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.
Skills (to Pay the Bills)
Here's a list of a few competencies that the Service Administrator at Frazer should have...
- Attention to detail
- Friendly demeanor
- Speedy response to requests
- Very punctual and on time at all times
- Good follow through with assigned tasks
- Good communication skills
- Ability to discern when to escalate a situation to the manager or the next level.
Software Knowledge
Also, here are a few software packages that the Service Administrator would eventually need to be versed in. Don't worry . . . we expect some on-the-job training.
- Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
- UKG (HRIS)
- Syteline ERP
Oh, and $alary
Of course, we didn't forget salary... Frazer offers competitive pay and this role will start with a salary between $17.00 to $22.00 per hour depending on education, certifications, and experience.
Work Schedule
The Service Administrator will work Monday - Thursday, 6:00 AM - 3:30 PM and Friday 7:00 am - 11:00 am. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.
Application Process
If this sounds like a great opportunity to you, visit our website to complete the following steps:
- Online application
- Resume and optional cover letter
- Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
Culture Index Survey Link
Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.
We look forward to hearing from you!
