Responsibilities/Duties:
- Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
- Takes orders and delivers food and beverage in a timely manner.
- Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
- Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
- Maintains positive guest satisfaction by exceeding service expectations.
- Handles guest complaints or directs them to a manager.
- Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
- Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.