Server - Bayfront Grille

Position Information
Location: Sheraton Erie
Summary
The restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve.
Responsibilities
Provide high quality service to all guests
Know and live the mission and the White Lodging/brand basics.
Complete all necessary set up, side work and closing duties as assigned
Check restaurant before, after and during shift for cleanliness and remove any debris
Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
Know any daily features and specials the restaurant is offering
Use suggestive selling and up sell items to increase the check average of the restaurant
Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct.
Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.
Check guest satisfaction with food quality within two bites
Make sure check is presented correctly, free from errors and in a timely manner.
To follow and comply with all WL cash handling policies and end of shift paperwork
To follow all WL policies of work procedures and attendance
Learn and maintain all information regarding the hotel and engage in pre-shift
Promote teamwork and friendly safe work environment
Any other reasonable duties required
Follow all WL standards of uniform
Know all the bar products on offer to the guest
To make conversation with guests and create a personal connection
Other information
COMPETENCIES
Outgoing, sociable and personal
Eye for detail
Excellent oral and hearing skills
Passion for service
Positive can do attitude
SKILLS
Can handle high volume and work under pressure
Multitasking
Reliability
Customer service skills
Organized
Teamwork
Flexible work schedule
EDUCATION/EXPERIENCE
Previous restaurant or bar experience preferred but not essential
Previous customer service role preferred not essential
WORKING CONDITIONS
Must be able to stand and move at fast pace for long periods of time
Must be able to work long hours when business needs require