Server Assistant (Busser/Runner)

The Server Assistant (Busser/ Food Runner) is responsible for welcoming patrons, presenting the menu, create a pleasant restaurant dining experience for guests, and memorize food & beverage menus. Server Assistants assist Servers in serving guests. The Server Assistant is responsible for clearing and resetting tables, refill beverages, re-set silverware, respond to guest requests, and responsible for maintaining and transporting all food products for C’ Restaurant and Bar.  Must provide a clean and tidy environment for restaurant patrons.

At all times, Server Assistant (Busser/ Food Runner) are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

SCHEDULE: Must be able to work flexible schedule, weekends and holidays, based on business demands.

The Server Assistant (Busser/ Food Runner) is responsible for welcoming patrons, presenting the menu, create a pleasant restaurant dining experience for guests, and memorize food & beverage menus. Server Assistants assist Servers in serving guests. The Server Assistant is responsible for clearing and resetting tables, refill beverages, re-set silverware, respond to guest requests, and responsible for maintaining and transporting all food products for C’ Restaurant and Bar.  Must provide a clean and tidy environment for restaurant patrons.

At all times, Server Assistant (Busser/ Food Runner) are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed

REPORTS TO: Director of Food and Beverage and  F&B Manager/Supervisor

INTERACTS: Internal & External Guests/Associates

WORKING ENVIRONMENT:  The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may be outdoors depending on business needs. Depending on temperature of day, the climate can vary from hot, cold, etc. In addition, the kitchen area is often hot, and damp.

Some travel may be required in order to attend hotel events not limited to meetings, trainings etc.

EDUCATION: High school diploma or equivalent.

WORK EXPERIENCE: Entry-level position, therefore it does not require any work experience.

PHYSICAL REQUIRMENTS: Combination of standing, walking and moving for 8+ hours. Ability to walk around the hotel, carry trays, push and pull carts, go up and down stairs, stoop, kneel, lift up to 50 lbs. and push/pull up to 100 lbs.

OTHER REQUIRMENTS: Meet California state minimum age to sell and serve alcohol.

PREFERRED QUALIFICATIONS: 

• Bilingual or Multilingual
• Micros and or other Food & Beverage Software Systems
• Prior Emotional Intelligence Training
• Alcohol awareness Certification
• CA Food Handlers Certificate

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental the Clement Monterey is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of IHG brand, we’re committed to providing true hospitality for everyone, every day.

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an experienced, outgoing and knowledgeable Server Assistant (Busser/ Food Runner) to join our family! The Server Assistant (Busser/ Food Runner) is responsible for creating a pleasant room dining experience for guests, memorize food & beverage menus, learn about the guests’ food and beverage preferences, allergies, and recommend menu items and offer alternatives. Additional responsibilities include maintaining in guest room mini bar inventory, processing charges and restocking accordingly. The Server Assistant (Busser/ Food Runner) is an integral part of our team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.

 If this position and The InterContinental The Clement (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.