Senior Technology Engineer (Cloud & Wide Area Network)

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Technology
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$91,300.00 - $150,600.00
Target Openings
1
What Is the Opportunity?
We are seeking to hire a motivated and talented Senior Technology engineer to support and manage network connectivity services for Travelers' WAN backbone, global data center interconnects, cloud infrastructure, SDWAN environment, offshore and onshore field offices, as well as inter-business exchange connections in Equinix co-location facilities that provide access to applications and public cloud services in AWS, GCP & Azure. Successful applicant will design, configure, install, test, troubleshoot and maintain the network components leveraging code-based management to support connectivity for 30,000+ employees and business partners with focus on transition to cloud.
Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.What Will You Do?

• Responsible for design, engineering, configuration, analysis, and troubleshooting of the company's cloud and on-prem network infrastructure and services. This includes switches, routers, firewalls, SDWAN, WAN protocols, and dynamic routing.
• Responsible for the implementation of network solutions in any of the following environments to support business applications: Cloud (AWS/Azure/GCP), Global Wide Area Network, Core Data Center Network, Remote / Campus / Offshore Offices / Internet/DMZ, Business to Business connections
• Ensure that industry best practices and methodologies are applied to design, deployment and operations of infrastructure technology
• Develops tactics and operational plans in alignment with strategic objectives for assigned technologies and projects
• Maintain detailed documentation of IT infrastructure
• Drives the execution of departmental and corporate programs
• Maintain quality and reliability of our network while developing innovative ways to automate
• Ensure a high level of availability for network services, monitoring existing hardware/software, network performance and provide prompt response to issues
• Build, leverage, and maintain alliances across technical and business communities to achieve efficient and effective results
• Collaborate with customer and peers to proactively identify potential issues and areas of improvement in existing network environment
• Provide third level of support with troubleshooting issues affecting our network
• Contribute to research, evaluation and recommendations of new technologies or redesign of existing solutions
• Gaining industry experience and exposure to seed new ideas with respect to the company's best interests
• Present findings, updates and recommendations to all levels of management, up to and including C level executives
• Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
• Prioritizes work and manages projects within established budget objectives and customer priorities.
• Responsible for establishing and managing to established quality control and security protocols.
• Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
• Leverages technology to develop, redesign and/or implement optimal technology solutions.
• Multi-tasks, prioritizes according to business priorities and production availability requirements.
• Other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Five years of experience in Technology preferred.
• Experience providing technical direction to project teams preferred.
• Working knowledge of infrastructure technologies such as Database, Server, Storage, Disaster Recovery, Business Continuity, Continuous Availability, High Availability etc. preferred.
• Foundational IT Infrastructure
• Operating Systems: Windows & RHEL
• Knowledge of process discipline and IDLC methodology
• Advanced knowledge and experience designing and supporting the following:
  o Telecommunications technologies (MPLS, internet, Optical Networks, ISPs, CDNs, Managed Services, SLAs) required
  o WAN, LAN, Routing, BGP, OSPF, IPv6, QoS, Traffic Profiling, Anomaly Detection
  o Native cloud services in AWS and/or GCP/Azure required
  o Automation coding required (Terraform, Python and Ansible)
  o Cisco Networking (Nexus 5K/7K/9K & ASR / ISR routers), Check Point firewalls & SDWAN technologies required
  o Network management and performance analysis tools (Broadcom Performance Center, Appneta, Wireshark) required
  o Emerging technology support (SDN, SDWAN, VxLAN, NFV)
• Exceptional interpersonal and technical communication skills, as well as a strong work ethic
• Working knowledge of capabilities and technology directions to support projects that will meet business needs
• Demonstrated ability to interpret technology and market trends as a foundation for technology and product roadmaps
• Ability to design and implement solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business area
• Able to multitask and operate under tight timelines and remain focused under pressure (ex. critical outage/disaster)
• Emphasis on customer focus, collaboration and follow-up skills

What is a Must Have?

• A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, required.
• Three years of experience in Technology required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.