- Install various hardware as required
- Complete service orders in an accurate and timely manner
- Perform routine operational maintenance support and hardware maintenance
- Respond to customer requests quickly and resolve technical problems effectively
- Participate in coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures
- Coordinate with other technical teams to complete various tasks, requests, and/or projects
- Frequently lift or move equipment and material weighing up to 50 pounds for various needs
- Assist in planning, coordinating, and managing the technical aspects in projects related to the Data Center
- Identify and manage dependencies between these projects and with other ongoing activities
- Lead and assist with all design aspects of the Data Center support systems and overall Data Center layout
- Effectively communicate design standards to internal and external project partners
- Find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability
- Engage in physical Data Center activities such as planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning
- Maintain service level agreements through implementation of proactive issue detection and reporting
- Ability to write concise and accurate reports
- Ability to appropriately escalate Data Center incidents and respond to alarms
- Communicate effectively with customers and internal staff
- Learn quickly and address issues as they arise in a Mission Critical 24×7 environment
- Schedule flexibility with ability to work non-standard business hours
- Strong work ethic and accountability
- Ability to work independently and follow all escalation procedures regarding critical or emergency situations
- Ability to operate in and promote a rigorous process-driven team environment
- Ability to logically analyze and solve problems
- Ability to effectively multi-task while assisting customers and working on multiple projects
- Familiar with computer systems and software programs such as MS Word, Excel, and MS Outlook
- Ability to climb and balance
- Ability to stoop, kneel, crouch, bend, stretch, and crawl
- Must be comfortable working in a high stress, fast paced environment with shifting priorities
- Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
- Ability to lift up to 50 pounds
- Train and mentor Technicians through on-the-job training (OJT) and provide direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications
- Experience in troubleshooting and diagnosing computer, server, and network hardware
- Experience with designing and leading infrastructure modification projects
- Experience with troubleshooting/installing/testing sophisticated circuits
- Experience installing circuits requiring sophisticated fiber terminations
- Experience with installation, testing, and modification of cross-connects per documented procedures with accurate cable management
- Experience installing low voltage cable in active Data Center environment
- Experience with opening and closing tasks within ticketing system is highly preferred
- Experience with Hard Drive Sanitation Software (Blancco) is desired
- Proficiency in Microsoft Office Suite is preferred
- Experience with Network tools (Infoblox, Lantronix) is desired
- Experience with Azure DevOps is desired
- Experience with DCIM management software is preferred
- Experience with CAD/Visio is desired
- Experience with technical documentation creation
- Experience with Data Center equipment is preferred
- Experience with Client hardware troubleshooting including diagnosis and/or replacement, cybersecurity requirements, client architecture is preferred
- Knowledge of DevOps methodologies and concepts is desired
- Excellent research, decision-making and organizational skills are required
- Excellent communication skills including spoken and written skills
- Proven analytical, evaluative, and problem-solving abilities
- Excellent customer facing skills
- Familiarity with the following standards:
- Building Industry Consulting Service International (BICSI)
- Electronic Industries Alliance (EIA)
- Telecommunications Industry Association (TIA)
- National Electronic Code (NEC)
- 3+ years of experience working in a production, mission-critical 24x7x365 Data Center environment
- High school diploma, GED, or equivalent experience
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
- to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period**
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
- Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.