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Form of workJob Description
Senior Telecommunications Technician (ON SITE)
Responsibilities:
- Role will work out of the IST office and as well as remotely via Microsoft Teams.
- Maintain a high level of support and customer services to end users and projects.
- Maintain IST Help Desk, Voice Services request (SLA) service level agreements.
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Performs basic operation, monitoring, troubleshooting, moves adds and changes.
- Identifies and resolves complex and basic communications problems.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for voice client application problems.
- Installs, test and upgrade new and existing hardware/software.
- Reviews and recommends procurement of information technology equipment.
- Multi-tasking and ability to prioritize as needed with shifting responsibilities.
- Maintains the necessary security controls over software and PII. Participate in Team Meetings and other Voice Service support meetings as required.
- Prepare update status reports, and evaluations on end of task results or project findings.
- Conducts on-site surveys for wireline and wireless support activity or new construction.
- Administration, maintenance, and installation of Avaya products.
- Diagnosis, repair analog, digital, VOIP and SIP technologies.
- Communicates with end users to determine requested support.
Required Skills/Experience:
- Critical thinking, analytical, absolute problem solving Required
- Excellent written and verbal communication skills Required
- Avaya Aura Core Solution components in VM environment Required
- Administering System Manager, Communication Manager, Session Manager Required
- Communication Manager Feature Description and Implementation. Required
- Application Enablement Services, WebLM, Certificate management Required
- Communication Manager, Branch Gateways and Servers Maintenance Alarms Required
- Branch Gateways and Servers Maintenance Procedures Required
- Avaya Site Administration, IP Office Manager Required
- Administering Call Management System (CMS) Agents & (CMS) Supervisor Required
- Linux CMS Software Installation, Maintenance, and Troubleshooting Required
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.
