Senior Systems Engineer - Windows Endpoint Management

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.
Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we'll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you'll need to succeed, no matter what stage you're at in your career. You'll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.
As a Technology team member, you're empowered to make an impact, employ your entrepreneurial spirit and build a career customized by you because at Rocket, you can. We are creating digital products that solve life's most complex moments. You'll get the chance to shape the future of tech, have your voice heard, get ahead in your career and develop your skills. With a tech career here, there's no limit to what you can achieve.
Apply today to see all that Rocket Central has to offer!
Minimum Qualifications

• Bachelor's degree in computer science or similar technical subjects, or at least five years of related work experience
• Ability to script and develop using PowerShell and other languages
• Proven experience with workstation hardware and operating systems (Windows 10 and Windows 11)
• Proven experience with Remote Desktop Services (terminal services)
• Proven experience performing server systems design, implementation and administration
• Experience with cloud platforms including Azure & AWS
• Proven experience with server class hardware from a major OEM (Dell, IBM, HP, etc.) and Windows server operating systems ( 2016, 2019, 2022)
• Knowledge of enterprise technology to maintain availability and recoverability of systems
• Proficiency with enterprise-level administration of network services such as DNS, TCP/IP, DHCP and troubleshooting

Preferred Qualifications

• Participate in deep architectural discussions to ensure solutions are designed for successful deployment, security and high availability with a forward thinking mindset
• Design and maintain the customer facing and corporate data center technologies with a focus on Infrastructure-as-a-Service (IaaS)
• Effective communication with business partners
• Experience with taking projects from initial concept through planning and implementation

Job Summary
As a Sr. Windows System Engineer, you'll play a critical role in the design, implementation and administration of our Windows systems. System Engineers ensure the stability, integrity and efficient operation of the systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting and optimizing all networked software and associated operating systems.
Responsibilities

• Perform systems design, implementation, and maintain infrastructure on prem and in the cloud.
• Systems include: Microsoft Configuration Manager, InTune, Remote Desktop Services, Active Directory, Azure Active Directory,
• Ensure all infrastructure components meet proper performance and capacity standards (scalability)
• Utilize enterprise tools to manage, monitor and secure large enterprise data center environment
• Troubleshoot server and network related problems and quickly resolve issues
• Seek out automation opportunities in order to build consistency and quality with speed
• Research and implement new technologies
• Provide Tier 3 Support for Help Desk/Desktop teams
• Participate in an on-call rotation and respond to after-hours escalations
• Troubleshoot production issues and analyze failures to minimize outages and interruptions

Benefits and Perks
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.