Senior Systems Analyst, Temporary Full Time, Labelle

Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on maintaining each patient's independence and dignity. We also provide long-term care home placement services, and facilitate our patients' access to the community-based services they need.

Under the direction of the Manager, Network Services the Senior Systems Analyst responsible for supporting, troubleshooting and deploying Technology Systems for the HCCSS Champlain. The Senior Systems Analyst responsible for the maintenance of the HSSO's LAN and WAN as well as administering a Windows 2016 and 2019 network.

Maintain all corporate Windows servers, routers, switches and other network peripherals
Perform server upgrades and changes
Support e-mail network infrastructure
Support core network infrastructure and remote offices (LAN/WAN/AP)
Coordinate and implement special projects tasked by the Manager of Network Services
Implement LAN and WAN security measures
Analyze system backups and recovery
Implement security, network access policies and procedures including implementation of CyberSecurity Safeguards.
perform backup daily and periodic cleanup of disc space
Maintain connections to remote offices, ISP, C3
Monitor System performance, contingency plan and disaster recovery; implement disaster recovery strategies
Provide coverage for Help Line Technicians on an as needed basis
Maintain system documentation
Provide assistance and technical advice to the help line technician and act as resource person on specialized technical matters.
Provide coverage for the Manager of Network Services

Three-year post secondary computer science degree
MCSE certification for MCSE Core Infrastructure or equivalent with combination of experience and education
Minimum 5 years of related experience in a customer-focused professional business environment.
Other relevant combination of education and experience deemed acceptable by the LHIN

Working knowledge of various technologies and applications, including:
Microsoft Windows Active Directory
Microsoft Windows Exchange email
Microsoft Windows Terminal Server Services
Microsoft Windows SQL
Microsoft Hyper-V
Microsoft DFS, CSV's and DR Features such as High Availability for SQL
File Server management
Print Server management / Papercut
Microsoft Internet Information Server
Microsoft Sharepoint
Windows 10/11
Commvault / Applicable Backup solutions
Windows Defender EndPointVPN technology
Switches, routers and AP's
Microsoft Network printing and printing services
Information Systems practices, policies and procedures (asset) (ITIL)
VMWare (asset)
Mitel MiVoice for Business (asset)
Mitel Unified Communications(asset)
Powershell (asset)
Solarwinds / Zabbix Monitoring solutions (asset)

Flexibility to handle changing priorities
Able to communicate effectively orally and in writing
Work effectively as part of a team
Analyze and trouble shoot issues related to technology
Patient, tactful and helpful
Strong commitment to excellent client service
Excellent interpersonal skills
Well organized and reliable
Handle heavy computer equipment
Affiliation: OPSEU
Pay Rate: Wages are in accordance with the collective agreement between Home and Community Care Support Services Champlain and OPSEU and starting salaries range from $39.221/hr. - $41.899/hr.
Shift: Monday to Friday, 8:30am to 4:30pm
Location: 4200 Labelle St, Ottawa ON
This position is temporary until approximately July 2024
Home and Community Care Support Services Champlain offers flexible work options, this position will have a hybrid model of work with a combination of work locations, including community and clinical settings, patients' homes, on-site, and remote.

All applications will be reviewed; however, only those selected for an interview will be contacted. Home and Community Care Support Services Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.