Senior Systems Analyst

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
 
Title: Senior Systems Analyst
Location: El Dorado Hills, CA 95762
Duration: 03+ months with possible extension
Pay rate: $45/hr - $51.00/hr on W2.
 
Roles & Responsibilities:

• Coordinate and work in partnership with the business and with the IT Business Owners to deliver high quality IT services.
• Become a trusted advocate to technology specialists in designated areas and work well with them to provide collaborative, achievable, and effective solutions.
• Act as a technical leader to drive restoration of services and root cause identification of incidents and outages.
• Adopt/lead a business and customer-oriented approach to delivering services and cost optimization while focusing on quality improvements.
• Ensure that the deployed IT services are aligned to the business needs and actively support them, and that IT solutions underpin, and anticipate, the business processes.
• Partner with the IT Business Portfolio Owners as an IT agent for change to facilitate business transformation.
• Be one of the first points of contact for service escalations to support swift decision making and course correction.
• Build relationships at Director and Executive level across BSC and partners/vendors and provide regular, clear communications.
• Input to and influence evolution of Service Designs to mature service quality based on learnings from incidents and problems experienced.
• Oversee performance against committed SLAs and SLOs.
• Lead the investigation, diagnosis, root cause analysis phases for critical service outages affecting Business Domains supported.
• Recommend "best fit” solutions (which may be over phases and short/medium/longer term timelines) and drive cross functional IT teams to implement these solutions.
• Actively manage IT Problems as the problem coordinator, ensuring timely and appropriate solutions to issues are delivered resulting in improved quality and increased customer satisfaction.

 Required Skills (top non-negotiables):

• Service Now Experience – 3 years minimum.
• Full stack awareness and the ability to identify and diagnose issues at multiple layers.
• Excellent and proven problem solving and investigative technical analysis, root cause analysis skills.
• Bachelor's degree and 5 years related experience in IT systems analysis

 Preferred Skills (nice to have):

• Hands on experience using reporting and analysis software like Service Now, Tableau and Digital.ai to analyze data and generate reports based on focused data sets.
• Good understanding of DevSecOps, Site Reliability Engineering, and cloud solutions for infrastructure and applications.
• ITIL v4 Foundation certification.

 
To know more about current opportunities at LeadStack Inc., please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on 510-480-0707 or send an email on sachin.yadav@leadstackinc.com