Senior Supportive Housing Case Manager

This is temporary full time for a few months.

PROGRAM DESCRIPTION: The Polk Street Senior Housing Program is a permanent Supportive Housing program located in San Francisco. The program serves primarily low income and formally homeless seniors with complex and long-term social, mental health, substance abuse, and medical issues. The support services team is comprised of a full time program coordinator and two full time Case Managers and a full time Public Health Nurse. The team works together to ensure that all residents are provided with necessary resources to ensure housing stability. A primary focus of Polk Street Senior Housing is to support and inspire housing community members’ independence and wellbeing through advocacy, education, and other supportive services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Provide case management and social service coordination for residents including crisis intervention and client advocacy. Case management duties also include: individual and group counseling, psycho/social education, community building and tenant organizing, providing referrals and follow up in relation to medical care, benefits counseling, substance abuse and psychiatric treatment programs, as well as a variety of other programs that enable seniors to live independently, such as meal programs and in-home supportive services.
· Maintain client documentation and records. Develop individual client service plans, working with client, family members, on-site Property Management staff, and program and community resources to implement care plans. Serve as liaison/advocate with outside social and health agencies and provide current information and referral regarding services and community resources to residents.
· Work with other team members to facilitate positive community relations by providing guidance and conflict resolution for residents who have issues with their neighbors and/or property management. Assist tenants with navigating the norms of independent living and the rules of the building.
· Work with Program Coordinator to implement community building activities for the residents. This will require occasional evening hours for particular events.
· Serve as a resource person to the property management staff.
· Participate in and attend meetings and trainings as assigned.
· Participate with Program Coordinator and Program Manager in weekly set up and distribution of Food Bank for clients.
· Other duties as assigned by the Program Manager.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
-BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.
-Minimum 2 years case management experience working with diverse populations.
-Experience working with and sensitivity to issues affecting older adults with complex and long-term social and medical issues including people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.
-Experience working collaboratively with other agencies, and the ability to relate professionally to other service providers.
-Experience working with disabled older adults / seniors preferred.
-Experience providing social services in a residential setting preferred.
-Ability to work both independently and as a member of a team.
-Have good writing, computer, and analytical skills.